Our Service Commitment
We value our clients and operate on the principal of fairness and value added service together with personal attention to every case for minute details. Each case is handled by an experience Registered Migration Agent. Our clients are able to communicate directly with us at any time of the day (via email). Each case is thoroughly studied and meticulously prepared before submission to the Department of Immigration and skill assessing authorities (if applicable).
We do not charge for the initial assessment to ascertain your eligibility for the most suitable Visa category. Please complete the below Enquiry Form or send us an email with detailed information about yourself and your family as you can, so that we can give you our best advice and opinion.
Engagement of Services
After we have thoroughly analysed the information you have provided to us, and if in our opinion you meet the eligibility criteria of a visa for Australia, we will provide you with our Engagement of Services contract with detailed fee of our services. We would also like to advice that our initial assessment is based on the information provided by you to us and does not involve health and character assessment of your application (which will be done the Department of Immigration).
Once you have formally appointed us to act on your behalf (by signing the service agreement), and we have agreed to provide the agreed service, we will take the full responsibility of your case, including but not limited to liaison with skill assessing authorities, education provider, Department of Immigration and any other statutory or regulatory body required for the successful outcome of your visa application. We appreciate, once the application is lodged you will be keen to find out the outcome of your application. Department of Immigration has different processing time lines for each visa category and is beyond our control. We are unable to influence the shortening of timeline but will keep you informed whenever there is any update on your application.
We understand each client may require different level of advice/service with their visa application and therefore should be charged accordingly. Our affordable fee structure is payable in installments as your case progress. Only in rare circumstances, we expect our clients to pay the full fee in advance. We will be outlining in service agreement time and fee payable at each stage.,